About company:
Datahut is a technology company that provides data solutions to some of the largest companies in the world, including Amazon & eBay. We help businesses improve their business processes, improve their margins, and compete better against competitors.
Job Summary:
Are you skilled at helping clients find solutions to their problems? If yes, you are the one we are looking for. A successful Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of the company's customers throughout their journey. Their primary focus is to build strong relationships with customers, understand their needs, and help them achieve their desired outcomes. Responsibilities:
Act as a liaison between customers, senior management and the technical team, effectively communicating customer requirements and technical solutions
Onboarding and Implementation
Timely and accurate data delivery
Relationship Building
Customer Success Planning
Proactive Monitoring and Support
Adoption and Product Education
Identify and suggest improvements for client satisfaction across all business areas
Encourage customer feedback for continuous improvement
Identify and remove customer challenges/blockers
Optimize company processes and enhance Customer Success initiatives
Troubleshoot and understand customers' concerns
Requirements:
2 - 5 years of proven work experience in a Customer facing role.
Proficiency in Report building using Google Docs, Google Sheets, MS word, MS excel, etc.
Basic understanding of data and technology. We’re not expecting you to be a programmer or a data engineer; however - if you have an understanding of how programming and data work - that is sufficient.
Ability to make quick and effective decisions on technical and service delivery issues.
Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements.
Strong Communication skills: you should be comfortable talking with all levels of customer personnel.
Ability to work independently and as part of a team
Ability to speak Malayalam and English fluently and must be located in Kerala
If you're a motivated individual with a passion for customer success and a drive to succeed, we'd love to hear from you. Apply now and join our team!
